FAQ

ICODE (HK) TECHNOLOGY CO., LIMITED

1. Warranty

ICODE is dedicated to providing most cost-effective products and services with highest quality that will meet customers' satisfactions, our warranty of the products is about 12 months from the shipment normally, some designated models can have as long as 18 months warranty. For mass order, we can supply you some spare parts for local repair. 

2. Payment Terms

For samples order and mass order, you can pay us by using T/T, Western Union, Paypal, or other. With us, your money in safe; your business in safe. We never crook our customers.

3. Shipment

We accept all kinds of shipping ways including: express, air, sea, car, or pick up by customers personally.

4. Sample Availability & Policy

After customers confirmed our specification, we are very glad to provide samples for testing and qualification. All samples should be paid before shipment, and the samples price is a little higher than mass order. When the mass order placed, we can return you the samples cost, or send you more products with the shipments. You can buy the samples from us directly using T/T, Western Union, or Paypal.  The sample order is needed before we release to our factories.

5. After-sales Service

(1) All products warranty is not less than one year, some models even up to 1.5 years warranty. (2) Spare parts will be provided for mass orders for customers' local maintenance. (3) Professional CRM management insures fast customer's enquires and orders tracking. (4) Sales with many years experience in foreign trade, proficient in foreign languages and strong sense of responsibility. (6) 7*24 hours online, working days respond within four hours, rest days within 12 hours.

6. MOQ policy

No MOQ limitation for the standard products, but the unit price is different. For customized production, you can discuss the MOQ with our sales rep.

7. Request a quote

Request a quote at http://www.icodepos.com/contact/